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Summary

• Use of the HHAeXchange+ app is the required method for recording time.
• Click HERE for a short video tutorial to make sure you download the right app and learn how to clock in and out of visits.
• You must clock in and clock out using the HHAeXchange+ app for every visit.
• Medicaid guidelines require caregivers to use Electronic Visit Verification (EVV) in order for visits to be billed and paid.
• Caregivers are expected to:
  • Clock in when you arrive at the service location.
  • Clock out when your shift ends.
  • Confirm the clock-in and clock-out are successfully recorded in the app.
  • Within 24 hours of any visit errors, submit a correction request via email or text at [email protected] or 832-413-4430. </aside>

Screen Recording 2026-03-08 at 9.21.23 PM.mov

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Frequently Asked Questions about Timekeeping

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How do I download the HHAExchange+ app for clocking in and out?

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How do I clock in and out of the HHAExchange+ app?

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Can I log time while caring for the patient outside of the patient’s home?

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What if I report more time than what was authorized?

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What if I report less time than what was authorized?

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I forgot to clock in and/or clock out. What do I do?

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How can I see all of my visits and review my own hours?

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What do I need to do to make sure my visits are processed correctly?

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What should I do if the HHAExchange+ app isn’t working, and I can’t log my time?

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Selecting the Correct Location (GPS)

When the GPS map screen appears in the app:

• If you are at the patient’s home, select Service Delivery Location: Home.
• If you are anywhere else with the patient (store, appointment, outing, etc.), select Service Delivery Location: Community.